IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

I’VE FORGOTTEN MY PASSWORD – WHAT SHOULD I DO?

To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Once your order has been placed (following the selection of courier and payment type), you will not be able to edit the item, payment or delivery method. We are also unable to combine orders or add pieces to an existing order once it has been placed. However, on special case, given the purchase has not been prepared or dispatched, you are able to raise your case to our team on Email (support@brightsalmonlondon.co.id) or Live chat (via WhatsApp and Line) for assistance. We may also refuse to process or provide service to anyone at any time at our sole discretion. For further order and payment guidelines, please refer to ‘Help’ tab.

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

Domestic shipping (Indonesia) is estimated to take 3-7 days depending on the delivery option you selected upon check out.

Free shipment are available for the following areas for purchases above IDR 1,000,000:

  1. JABODETABEK– DKI Jakarta, Tangerang, Depok, Bogor, Bekasi
  2. BANTEN– Bintaro, BSD/Serpong, Balarja, Cikupa, Cipondoh, Karawaci, Pamulang, Serang, Tigaraksa, Pandeglang
  3. JAWA BARAT– Bandung, Cimahi, Cirebon, Cibinong, Cibubur, Cianjur, Cipana, Cikarang, Citereup, Megamendung, Cikampek, Cileungsi, Kawang, Sukabumi, Tambun, Jatinangor, Lembang, Rancaekek, Soreang, Banjar, Ciamis, Garut, Indramayu, Kadipaten, Kuningan, Majalaya, Majalengka, Palimanan, Purwarkarta, Subang, Sumedand, Tasikmalaya, Losari, Jatibarang, Kadipaten, Padalarang
  4. JAWA TENGAH– Cilacap, Semarang, Solo/Surakarta, Ugaran, Sleman, Magelang, Ambarawa, Banjarnegara, Banyumas, Blora, Boyolali, Demak, Jepara, Karanganyar, Kendal, Klaten, Kudus, Pati, Pekalongan, Pemalang, Purbalingga, Purwokerto, Rembang, Salatiga, Slawi, Sukoharjo, Tegal, Wonogiri, Ajibarang
  5. JAWA TIMUR– Gresik, Sedati, Sidoarjo, Surabaya, Waru, Buduran, Bojonegoro, Madium, Malang, Mojokerto, Pandaan, Probolinggo

Note that free shipping is NOT available for international purchase. Kindly refer to INTERNATIONAL SHIPPING & PAYMENT tab for further information.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.